Case Study
Athena Bitcoin Partnership
How Move On Tech Service became the official field service partner for one of the largest crypto ATM operators in the United States — delivering reliable, scalable, multi-state field operations at network scale.
Top 3
Crypto ATM Operator in the U.S.
35+
States Covered
24/7
Dispatch Ready
100%
Body Cam Documented
About the Client
Athena Bitcoin
Athena Bitcoin is one of the largest crypto ATM operators in the United States, with a network spanning dozens of states and thousands of deployed machines. As one of the top three operators in the country, Athena runs a high-volume, geographically distributed network that demands field service infrastructure most providers cannot support.
Their machines serve customers across urban and suburban markets throughout the country. Keeping that network operational requires fast dispatch, consistent technician quality, and the kind of documentation that operators and regulators increasingly expect.
Operator Profile
- CompanyAthena Bitcoin
- Network TypeCrypto ATM Operator
- RankTop 3 in the United States
- Service ModelOfficial Field Service Partner
- Coverage35+ states
- Dispatch24/7
The Challenge
Managing Field Operations Across a Large, Multi-State Network
Operating a large crypto ATM network across the United States is not a logistics problem that can be solved with a single regional service provider. Athena needed a field service partner with true national reach, the ability to dispatch quickly in dozens of markets, and a documentation standard that could hold up under scrutiny.
Geographic Scale
With machines deployed across 35+ states, a fragmented patchwork of local vendors was creating inconsistent service quality and documentation gaps. A single, unified field service partner was needed.
Dispatch Speed
Crypto ATM networks generate service calls around the clock. Athena needed a partner with 24/7 dispatch capability and the geographic density to respond fast — not a standard 9-to-5 service operation.
Documentation & Accountability
With a high-visibility network and growing regulatory attention on the crypto ATM industry, Athena required field service documentation that could withstand audit review and demonstrate proper vendor management.
The Solution
MOTS as the Official Field Service Partner
Move On Tech Service became Athena Bitcoin's official field service partner — handling the full scope of field operations under a single unified service agreement with consistent standards across every state.
ATM Installations & Removals
End-to-end deployment and decommissioning of crypto ATM units across new and existing locations — site surveys, machine configuration, and full installation documentation.
Preventive Maintenance
Scheduled maintenance visits to keep machines operating at peak performance, reducing unplanned downtime and extending equipment lifespan across the network.
Technician Dispatch
Rapid response dispatch for reactive service calls — nearest available technician assigned and en route with full machine and site context provided upfront.
Multi-State Field Operations
Coordinated field operations across 35+ states under a single service agreement — consistent process, documentation standards, and reporting across all locations.
Every Visit. Documented.
Body camera footage provided on every service call — from arrival to completion — with documentation delivered as part of the standard post-visit report.
Key Differentiator
Body Camera Documentation Sets a New Standard
For an operator of Athena's scale, field service accountability is not optional — it is a business requirement. Every technician MOTS deploys carries a body camera, and every service call is fully documented from arrival to departure.
This approach gives Athena a complete, time-stamped visual record of every machine visit across their entire network. It eliminates disputes, supports regulatory compliance, and provides the transparent vendor accountability that a network of this size demands.
- Protects against disputed service claims
- Supports regulatory and compliance audits
- Delivered as standard — not a premium add-on
- Consistent across all 35+ states of coverage
Results
Reliable, Scalable Field Operations at Network Scale
The MOTS partnership gives Athena Bitcoin a field service operation that matches the scale and reliability demands of one of the country's largest crypto ATM networks.
Unified National Coverage
A single field service partner covering 35+ states under consistent process and documentation standards — replacing fragmented regional vendors with one accountable operation.
Faster Dispatch Response
24/7 dispatch capability with technicians pre-positioned across high-density markets, reducing response time for both reactive and scheduled service calls.
Scalable with Network Growth
As Athena's network expands into new states and markets, MOTS scales with it — no need to source and vet new local vendors in every new deployment region.
Full Documentation Record
Every service call across the entire network is fully documented on body camera, giving Athena a complete historical record of field operations for audits, compliance, and dispute resolution.
Consistent Technician Quality
All MOTS technicians are trained and vetted to the same standard. Athena receives the same quality of service in state 1 as in state 35.
Reduced Operational Burden
With MOTS handling tickets, dispatch, on-site execution, and reporting end-to-end, Athena's internal team can focus on network growth rather than field service coordination.
Work With MOTS
Running a Large ATM or Crypto ATM Network?
MOTS has the coverage, the dispatch infrastructure, and the documentation standards to support your field operations at any scale. Let's discuss what that looks like for your network.