Process
How It Works
From the moment an issue is identified to the moment a full report lands in your inbox — every step is handled by MOTS. Our process is designed for large ATM and kiosk network operations where consistency, speed, and documentation are non-negotiable.
Issue Identified
Client reports issue or scheduled service triggers through our operations system.
Every service engagement begins with a clear trigger — either an operator reports a machine issue through our operations system, or a scheduled maintenance visit is automatically flagged. MOTS supports both reactive and proactive service models, meaning your network is covered whether something breaks unexpectedly or a routine maintenance cycle is due. Our operations team receives the alert immediately and begins processing the request. No delays, no manual escalations — the system is designed for the speed that large network operations require.
Ticket & Dispatch
Service ticket created, nearest available technician dispatched to the location.
Once an issue is identified, a service ticket is created and our dispatch system identifies the nearest available qualified technician for that location and machine type. MOTS maintains active field presence across 35+ states, which means we can dispatch quickly without routing technicians across long distances. The assigned technician receives full details on the machine, the reported issue, and any special site access requirements before departure. Operators receive confirmation when a technician has been dispatched so there are no questions about status.
On-Site Service
Technician arrives, documents with body camera, and resolves the issue on site.
When the technician arrives at the machine location, the body camera is activated immediately — this is standard protocol on every single visit, without exception. The technician documents the machine state on arrival, performs the required service work, and records the completed state before leaving. Whether the visit is an installation, repair, preventive maintenance, or removal, the process is the same: arrive, document, execute, document again. This consistent protocol protects operators by creating an irrefutable visual record of every service call.
Resolution & Reporting
Service confirmed, full report delivered to the operator with documentation.
After the technician completes the service call, the ticket is updated and a full service report is generated for the operator. The report includes what work was performed, the machine status at completion, and a reference to the body camera documentation from the visit. Operators do not have to chase down status updates — the report is delivered as part of our standard process. For ongoing networks, this documentation history becomes a valuable operational record that supports audits, vendor accountability, and performance analysis over time.
Documentation Standard
Body Camera Documentation on Every Visit
Body camera documentation is not an optional add-on at MOTS — it is a core part of our service protocol. Every technician wears a body camera on every field visit, capturing the full service call from arrival to departure.
For operators managing large networks, this level of documentation is invaluable. It eliminates disputes about what was done on-site, supports compliance and audit requirements, and creates a transparent accountability record that traditional service providers simply do not offer.
- Full video record of every service call
- Machine state documented on arrival and departure
- Protects operators from vendor disputes
- Supports compliance and audit needs
100% of Visits
Body camera active on every single service call, no exceptions.
Documentation is delivered to the operator as part of the standard post-visit report — no special requests needed.
Scale
Coverage and Dispatch at Scale
Our process only works because we have the geographic footprint and dispatch infrastructure to back it up. Across 35+ states, MOTS maintains the density to respond fast.
35+
States with Active Coverage
Boots-on-the-ground technicians deployed across the continental U.S., with active coverage in every major market.
24/7
Dispatch Capability
Our operations system accepts and processes service requests around the clock, so time zone and business hours never block a dispatch.
~3,000
Machines in Active Network
We operate at a scale that proves our process works — thousands of machines across dozens of states, all serviced under the same standard.
Get Started
Ready to Put This Process to Work?
Talk to our team about your network size, location coverage needs, and current service gaps. We will outline how MOTS fits into your operations.