Service
ATM Preventive Maintenance Programs
Reactive repair is expensive. Preventive maintenance keeps your ATM network running reliably by catching component degradation, connectivity drift, and software issues before they become downtime events. MOTS builds and executes scheduled maintenance programs across 35+ states with full reporting on every visit.
Request Maintenance CoverageScope of Work
What's Included in Every Visit
Scheduled Site Visits
We build recurring visit schedules aligned to your network size and operator standards — monthly, quarterly, or at intervals that match your SLA requirements and machine usage patterns.
Physical Cleaning & Inspection
Technicians clean card readers, receipt printers, cash handling components, and enclosure interiors. Visual inspection identifies wear, corrosion, and physical damage before it becomes a failure.
Component Function Testing
Every maintenance visit includes function tests for all key components — card reader reads, printer output, display response, keypad input, and dispenser cycling — to catch degraded performance early.
Firmware & Software Updates
We apply pending firmware updates and software patches on-site per operator authorization, keeping machines current with security and functionality requirements across your fleet.
Compliance & Safety Checks
Maintenance visits include verification of ADA compliance, physical security of enclosure locks and tamper indicators, and documentation for operator compliance records.
Service Reporting
After every visit, operators receive a service report documenting what was checked, what was found, and any recommended follow-up actions — all backed by body camera footage.
National Coverage
Maintenance Programs Across 35+ States
Managing a preventive maintenance program across a large multi-state ATM network requires consistent execution and centralized reporting. Our field teams operate in 35+ states with the same procedures and documentation standards regardless of location.
Operators receive consolidated service reports giving full visibility into fleet health, upcoming component risks, and maintenance history — all backed by body camera documentation on every visit.
FAQ
Frequently Asked Questions
Visit frequency depends on machine usage, location type, and manufacturer recommendations. High-volume machines in retail or transit environments typically benefit from monthly preventive visits, while lower-volume locations may be adequately served quarterly. We work with operators to build a schedule that balances network uptime goals with service cost efficiency.
A standard visit includes physical cleaning of all accessible components, visual inspection for wear or damage, function testing of card reader, printer, keypad and dispenser, verification of network connectivity, firmware update checks, and enclosure security inspection. The visit is documented in a service report with body camera footage. Total on-site time is typically 45 to 90 minutes per machine depending on machine type and condition.
Yes. Our technicians are trained across multiple ATM manufacturers and machine models, including machines from both the traditional ATM and crypto ATM segments. If you operate a mixed fleet, we can execute a unified maintenance program across all machine types in your network with consistent reporting standards.
Related Services
Build a maintenance program for your ATM network
Share your fleet size and geographic coverage — we will put together a maintenance program tailored to your operator standards.
Schedule a Coverage Assessment