Service
ATM Troubleshooting and Repair Services
When machines go down, fast and accurate field response determines how much revenue is lost. MOTS dispatches trained technicians to diagnose and resolve ATM failures on-site — hardware, software, connectivity, or cash handling — with body camera documentation on every call.
Request Repair CoverageScope of Work
What We Repair
On-Site Hardware Diagnosis
Field technicians arrive equipped to diagnose mechanical and electronic hardware failures, including card readers, receipt printers, cash dispensers, and enclosure components.
Software & Firmware Troubleshooting
We resolve software-level errors, failed firmware updates, and OS-level issues that prevent machines from processing transactions or communicating with operator back-end systems.
Connectivity Issue Resolution
Network connectivity failures are a top cause of ATM downtime. Our technicians diagnose and resolve cellular, Ethernet, and VPN connection problems at the device level.
Cash Handling & Dispenser Repair
Cash jams, mis-dispenses, and cassette errors require careful on-site attention. Our teams handle full cash handling module diagnostics with proper documentation procedures.
Crypto ATM Repair
We service crypto ATM units across the networks we support — diagnosing issues specific to bill validators, receipt printers, and operator network connectivity on these machines.
Body Camera Documentation
Every repair visit is recorded via body camera. Operators receive documentation of the machine state at arrival, the work performed, and the verified operational state at departure.
National Coverage
Repair Coverage Across 35+ States
Downtime is a revenue problem. The longer a machine is offline, the more transactions — and operator trust — you lose. Our field teams are deployed in major markets across 35+ states, enabling fast physical response to machine failures without relying on third-party coordination gaps.
Every repair call is documented from start to finish via body camera, giving operators a full audit trail of what was found, what was done, and what state the machine was in at sign-off.
FAQ
Frequently Asked Questions
Our technicians handle a broad range of hardware and software failures including card reader faults, printer issues, cash dispenser jams, connectivity drops, screen failures, software crashes, and firmware errors. If the machine can be diagnosed and repaired on-site, our field teams are trained and equipped to do it. For component-level replacements that require sourcing, we coordinate with operators on parts and scheduling.
Response times depend on location and technician availability in your market. For operators we actively support, we coordinate dispatch as efficiently as possible. In major markets with deployed technicians, we can often schedule same-day or next-business-day site visits. Contact us to discuss SLA options and your specific coverage needs.
Yes. Move On Tech Service supports both traditional ATM networks and crypto ATM networks. Our technicians are trained on the hardware differences between machine types, including the validators, printers, and network configurations specific to crypto ATM units. We support operators running mixed fleets with both machine types in their network.
Related Services
Need faster repair response for your ATM network?
Tell us about your network size and coverage states — we will build a repair support plan that fits your operator needs.
Schedule a Coverage Assessment